Why good communication fails under pressure

You wouldn’t be alone if you wished teams would communicate better at times. The upsides are significant: getting problems solved so they stay that way, halting disagreements before they escalate and delivering work to a higher quality at less cost to name just a few.

For many businesses though poor communication is a persistent problem. And you only have to reflect on your own experience to understand why.

You’ll have experienced critical moments in meetings when a difficult emotion bubbled up and you had to make a call on whether to speak up or st